Terms & Conditions
Product Information
All product information shown on the website is believed to be accurate.
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the image of the product you will receive, colours and styles may vary. Also individual devices represent colours differently, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. And although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website are approximate only.
Every effort is maintained to keep the website up to ate with accurate information, but we cannot be held responsible for the total accuracy of the information that is published. Therefore, all the actions taken by users of the goods obtained via the website are their own responsibility.
Ordering
&
Delivery
All prices displayed on the website are in Pounds Sterling.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on our website. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel your order, refund you any sums you have paid and require the return of any products provided to you.
When you place an order you are agreeing to buy the product at the stated price. We will send you an automated email as a confirmation of your order details. This email does not necessarily mean we can meet your order.
Stock levels and lead times are maintained on our website and are up to date, however if stock is not available we will contact you at the earliest opportunity to discuss your options. We cannot be held responsible for incorrect stock levels or delays in manufacturing.
When a product is on “backorder” this means it is temporarily out of stock, where possible we will provide a date that the stock is due in to us, this date will be listed on the product page on our website.
If the product is not available or the details of the order are not correct (your address for example) we will contact you by telephone, email or both.
If a product is no longer available we reserve the right to cancel your order and not supply products. If an order is cancelled by us any payment made for the products will be refunded in full. This does not affect your Statutory Rights.
Delivery
As soon as the products have been delivered to the address supplied to us, you take full ownership of these products.
Any parcel damaged in transit must be reported to the courier at the time of delivery, failure to do so may limit any amounts that could be refunded to you. Damages in transit, or any shortages, or faults should be reported to us within 3 days of delivery. We may request photographs of the damage of any product and/or packaging to be sent to us, if photographs cannot be provided please understand we may not be able to resolve the matter.
Returns
You can cancel your order up to 14 days after your order is delivered. You don’t need to give a reason for cancelling. You must return any products purchased in unused, resaleable “as new” condition to us, at your own cost.
Please note returning any taped hoops that are custom taped to order will be charged a restocking fee of 500LE